Candidates who possess Masters or Bachelor’s degree in Telecommunication with 3 to 6 years related experience can apply for the post of Network Engineer at Arackal Digital Solutions, Technopark.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to customer inquiries on the telephone or via email.
  • Provides after-hours support as required.
  • Handles customer problems that appear to rise from the use of the product. Initiates requests for replacing defective components and track their status through delivery to the customer.
  • Communicates with the customer to help them understand how to use the product properly. Provides customers with periodic ongoing maintenance support, software upgrades, etc., as required.
  • Communicates with product management, programmers and technical documentation regarding software bugs and follows up to ensure fixes are made and supplied to the customer.
  • Completes, maintains and processes pertinent paperwork and records to track customer reported problems, enhancements and defective components.
  • Confers with management, staff, customers or Technical Support staff todetermine customer response priorities.
  • Provides input for technical documentation in writing or oral form, including procedures, examples and technical descriptions.
  • Researches and studies subject matter and participate in meeting, seminars or training sessions to obtain a greater understanding of products and applications.
  • Participates in the testing of new product releases as directed by supervisor.
  • Works closely as part of a team or also independently.
  • Take ownership of issues and escalate as necessary to drive to conclusion.
  • System Management such as Interface Configuration changes and daily health checks.
  • Travels to customer sites as necessary to provide direct product technical support.

Interesting candidates can rush their resume to [email protected].

Last date: 5 October 2018.
Website: www.arackal.com

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